Terms of service

Here’s a detailed summary of Febonic’s Terms & Conditions based on their official site:

🛠️ Warranty Coverage

• 1st Year: Complimentary warranty with free service.
• Next 2 Years: Free service continues (excluding input costs).
• Remaining 4 Years: Repair services offered, but customer bears component and service costs.
• Exclusions: Natural wood variations, wear and tear, improper handling, upholstery issues, accidental damage, and post-delivery breakages.

🧵 Product Customization

• Custom designs may incur upcharges and non-refundable design fees.
• Lead times may be extended for custom orders.
• Custom orders are non-returnable.
• Fabric requirements must be confirmed based on width and pattern.

📦 Packing & Shipping

• Standard packaging is included; special packaging is chargeable.
• Transportation costs are separate.
• Damage claims must be made within 7 working days of delivery.
• Delivery is drop-off only; no unpacking or setup included.

🧾 Invoicing & Payments

• Standard Products: 100% payment before shipping.
• Custom Products: 50% upfront + 50% before shipping.
• Payment via bank transfer with confirmation required.
• Changes to billing details post-payment incur a 10% penalty.

⏳ Lead Time & Storage

• Production starts only after payment confirmation.
• Delays due to missing fabric identification or payment confirmation are not Febonic’s responsibility.
• Unclaimed orders may incur weekly storage fees of 10% and risk being sold after 1 month.

🌐 Internet Policy

• Dealers must obtain written consent to use Febonic branding online.
• No pricing or promotional offers may be displayed without approval.

You can read the full terms on Febonic’s official Terms & Conditions page. Let me know if you’d like help interpreting any specific clause or drafting a professional query to their support team.