5 Years Warranty Summary on Product
The warranty for the first year is complimentary, and free service will be available for the following two years (excluding any necessary inputs). This is covered under warranty.
For the remaining Four years Febonic will only be responsible for providing repair services for any malfunctions or defects in the goods or materials, with costs incurred by the customer (including component expenses).
Warranty Exclusions for Furniture within Warranty Period - Vary by Brand and Product. Check individual product details.
For solid wood furniture, natural variations such as grain, texture, or colour, as well as characteristics like joint lines, wood grains, and seasonal splits, are not considered defects and are not covered under warranty.
Normal wear and tear, including gradual deterioration from regular use and minor damage from improper cleaning or impacts, are also excluded from warranty coverage.
Improper installation, assembly, or handling by third parties, as well as issues related to upholstery such as fabric fading, Leather Wrinkling, Stretching, or changes in colour or texture due to natural oils or use or from cleaning, are not covered.
Accidental damages such as impacts, scratches, stains, or spills, and issues arising from floor unevenness or dimensional variations within industry standards, are likewise excluded. Additionally, damages resulting from misuse, improper maintenance, storage, water or moisture exposure, and sunlight discoloration are not covered.
In line with industry standards, furniture dimensions may vary by up to 2 inches, and unevenness of up to 5mm (including gaps) may occur due to floor and surface level differences.
Post-delivery issues such as breakages in glass or mirrors, torn stitching, or marks discovered after proper delivery acknowledgment, fall outside of warranty coverage.
Disclaimer: Febonic reserves the right to reject any warranty service during the warranty term if, in its sole opinion, Febonic finds that the customer has not complied with or adhered to the "User Manual / Instructions" provided at the time of purchase.
1. We are capable of customizing existing products or new products to meet contract specifications – all situations that require custom designs are subject to an upcharge. Special pricing based on quantity and features will be provided upon request for all customized products – the decision will be made on a case-by-case basis and the Buyer will be notified of any said fees.
2. Before any order, we are free to charge a design fee for more extensive drawings or renders the client may request for customized products. These fees are non-refundable once paid for and will be deducted from the final cost of the order.
3. Any customization regarding specific dimensions or finishes will require special pricing based on product quantity and features. In such cases, additional design fees may apply. This will be determined on a case-by-case basis at which time the Buyer will be notified of any said fee
4. For pieces with custom specifications the Seller reserves the right to extend the listed lead time.
5. Custom orders are not returnable under any circumstances
6. Fabric quantity requirements are based on a standard width of 1,40m/55.11in for plain fabrics. If the Buyer’s fabric has a different width or contains a pattern, FEBONIC COLLECTION must be notified in order to provide the Buyer with the exact required fabric quantity.
1. Packaging is included in the price. When mandatory the use of Carton box the client should instruct when placing the order. If the client requires specific packaging, they will be charged accordingly.
2. If the transportation is requested from us, it will be charged apart from the product’s value. Please note all transportation services require the receiver of the goods to verify their status with the carrier upon delivery. The POD must be signed with reservations subject to verification with/without apparent damage and provided to us whenever requested. Failure to do so, or to provide written a claim for any damage or loss within 7 working days of the delivery will automatically release us from any liability for damage sustained in transit cargo. We will also not be resulting from handling, loading or unloading by people acting on behalf of the receiver. Any transportation of the piece from destination to a second location will forfeit any transportation damage claim.
3. Shipment arranged by FEBONIC COLLECTION includes door-to-door, drop-off service only. Delivery personnel is limited to delivering to the physical shipping addresses only. The personnel is not permitted to handle, uncrate, or remove any packaging or materials. Should the Buyer request a specific method of shipment beyond the aforementioned shipping method of the Seller, the Buyer is subjected to all additional costs of additional services.
4. Additional services would include but are not limited to air freight, special handling, and/or white glove services
STORAGE
fees may be applied up to10% of the total invoice price per week if the outstanding invoice balance is not paid in full and/or shipping arrangements have not been made within ten (10) business days after being informed that the order is ready. The 10% charge will be compounding each week in Portugal. If the order is not picked up within 1 month, the pieces will automatically pass to the brand’s stock list. From the moment pieces belong to our stock, to recover your order, you have to pay the full amount of the invoice. We don’t guarantee that pieces have not been sold meanwhile.
STOCK
We keep a reasonable number of products available for shipment. To get hold of our Ready to ship List, please contact one of our Sales and Product Specialist.
All accounts will only be registered once the first Pro-forma invoice is issued. The client has to provide valid company details such as Billing Name, Billing address, GST number (company registration number or resale number). A credit application accompanied by the client’s certificate of resale is required to open an account. Open credit terms will be considered on an individual basis, after the first Pro-forma invoice order.
Floor Samples - Get unmatched savings on discount furniture.
brings a collection of floor samples at great value and ready to ship.
These pieces, in most cases, are used in our design trade shows, showrooms, or returned pieces from our clients.
Please note that the sale of “floor samples” is final. No returns will be accepted, no other discounts applied and stock is limited to what is available in store.
Due to the handmade nature of all of our products, finishes may vary, and minor imperfections may exist. Quantities are limited and all sales are final.
You can find some furniture pieces that have been featured in our showrooms and discontinued products as well (every piece functions properly and shows no signs of any mechanical flaw nor functional imperfection);
Every piece available at Floor Samples is sold as a single unit, there might be the possibility of a piece not being available due to orders being placed simultaneously. If in fact, this type of situation occurs, our team will contact you to give you other solutions.
Offline Standard Product - 100% before the goods are shipped.
Custom-made Product - 50% to adjudicate the work (order) + 50% before the goods are shipped.
Orders go into production only after our company has confirmed that the final invoice is signed/stamped by the client and the adjudication value has been received.
The payment must be made by account transfer and the confirmation (receipt) of the transfer must be sent along with the signed/stamped invoice by e-mail (info@Febonic.com) or the respective sales representative
The remaining amount must be paid until 3 days before the expedition date. FEBONIC COLLECTION reserves the right to postpone the expedition date until full payment is received and confirmed.
The lead time starts the day the orders go into production, except in those cases that we use COM fabric supplied by the client (CLIENT OWN MATERIAL), and here the lead time of the order only will start from the date we receive and confirm the arrival of the fabric
Any need to change the billing name or the billing address after we received the advance payment in our bank account and invoice the PO (purchase order) and the FAA (Advance payment invoice) has a penalty of 10% of the total amount of the PO (purchase order) after discount. The FEBONIC COLLECTION only will do these requested changes after receiving the amount of the penalty in our bank account.
Payments are non-refundable
Between 8-10 Days+ customized works + shipping.
Febonic is not responsible for delay in production time if there is a failure in submitting the confirmation (receipt) of the transfer.
Febonic s not responsible for delays in production or any fabric misuse if the fabric is sent without proper identification by the Buyer.
YEWBELLE HOME SOLUTION PVT LTD
A/C no- 50200049499171
IFSC CODE-HDFC0000354
Dealer internet websites may neither advertise nor in any way display our company’s name, logo, product images, or any other branded company symbols or information without prior written consent from the company.
Dealer websites may not display pricing on our pieces, promotional offers, discounts, or value statements (e.g. lowest price in town). Please contact us for further company guidelines on internet usage.
