Return & Exchange

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms:

1. Incase, a wrong product has been dispatched.
2. If you identify quality or a manufacturing defect on the received product.
3. If the product is received in a damaged condition.
4. For our products which are hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered as a defect. We would urge our patrons to consider the same for such products, the artisans are making each piece individually - the variations add uniqueness to each product.

Points to remember - Please make ensure the following things while returning the product at our end:
A. Product must be with the original packaging.
B. Tags should be intact with the barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
C. The product should be unused and in the original condition.
D. To & From shipping charges will be applicable in case of return/ exchange.

What If I Need to Cancel / Modify My Order?

Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Febonic reserves the right to deny future orders.

NOTE: Orders cannot be cancelled/altered after 12 hours of their placement. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Febonic reserves the right to deny future orders.

What to do Incase of Breakage ?

In the case of breakage and any transit damage, please share an image of the received product at Care@Febonic.com and it will be taken care of immediately.

Note: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

You can initiate return of an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery

Damaged or Missing - For any concerns regarding damage, incomplete products, or missing components, such claims are to be highlighted during the time of delivery or assembly (whichever is applicable). Please understand that once the delivery/assembly is completed, we may not be able to accept return requests.
Installation Issues - Wall mounting installation services are not offered by Febonic.com and therefore, return requests will not be processed.
Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that Febonic will not be responsible for any damage to the product.

Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference - If the item delivered to you is different (in dimension, shape, or colour) from the item image on our website.

Not Functional - If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.

Once we receive the images, Febonic Resolution team will connect with you within 24-48 hr hours.

The return requests are evaluated by the Febonic Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.

A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

Go to Contact Page ,To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.

1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB

Write an Email - Care@Febonic.com

Raise A Return Request

Registered Users:

Login to Your Account > Go to the section in ‘My Account’.

Click on ‘Return This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Write your comments in the dialog box provided and submit the request