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Cancellations & Return

Customization Order Cancellation within 24 Hours:

You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of confirmation or before shipping, whichever comes first. A 5% fee will be applied to the refund.

Customization Order Cancellation After 24 Hours:

You may cancel items in your order from the "My Orders" section. Click "Cancel" After 24 hours of confirmation or before shipping, whichever comes first. A 35% fee will be applied to the refund.

 Order Cancellation within 24 Hours:

You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of confirmation or before shipping, whichever comes first. A 5% fee will be applied to the refund.

 Order Cancellation After 24 Hours:

You may cancel items in your order from the "My Orders" section. Click "Cancel" After 24 hours of confirmation or before shipping, whichever comes first. A 15% fee will be applied to the refund.

 Order Cancellation after Shipment or Delivery:

If you cancel your order after shipment or delivery due to unforeseen reasons, a cancellation fee of 25% of the paid value will be applied. This is subject to evaluation by the resolution team.

How to Initiate a Cancellation Request?

1.Go to the My Orders section in your ‘My Account’

2.Click the ‘Cancel Item’ button against the Item you want to cancel.

3.If you checked out as a Guest User (i.e. you have not registered on Febonic.com), please get in touch with our Customer Service team to initiate a cancellation.

4.Please go through our Refund Policy to understand the refund process and timelines.

Returning an Item

Time Frame

You can initiate return of an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery 

What's eligible for Return?

Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference - If the item delivered to you is different (in dimension, shape, or colour) from the item image on our website.

Not Functional - If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.

What's NOT eligible for Return?

Damaged or Missing - For any concerns regarding damage, incomplete products, or missing components, such claims are to be highlighted during the time of delivery or assembly (whichever is applicable). Please understand that once the delivery/assembly is completed, we may not be able to accept return requests.
Installation Issues - Wall mounting installation services are not offered by Febonic.com and therefore, return requests will not be processed.
Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that Febonic will not be responsible for any damage to the product.

How to Initiate a Return Request?

Click Product Images

Go to Contact Page ,To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.

1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB

Write an Email - Care@Febonic.com

Raise A Return Request

Registered Users:

Login to Your Account > Go to the section in ‘My Account’.

Click on ‘Return This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Write your comments in the dialog box provided and submit the request

Evaluate and Pick-Up

Once we receive the images, Febonic Resolution team will connect with you within 24-48 hr hours.

The return requests are evaluated by the Febonic Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.

A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.

 5 Years Warranty Summary on Product

Warranty for the first year Free and free service will continue for the next two years(excluding inputs, if any)Covered in Warranty

For the remaining 4 years from the date of expiry of the first year, Febonic shall only be liable to provide repair service regarding any malfunction or defect to the goods/materials, at cost to the customer (including component cost)

Not Covered in Warranty

Brand reserves the right to reject any warranty service during the warranty term, if in its sole opinion, Febonic finds that the customer have not complied /adhered to the "User Manual / Instructions" provided to the customer at the time of such goods/materials.

Damage cause to the product due to improper installation & Handling by customer & carpenter , normal wear & tear.

No warranty on upholstery/ coverings/ cushion Cover/ Hardware fittings Cuts or scratches, or damage caused by impacts or accidents In response to seasonal climate variations, solid wood will contract and expand throughout the life of the product and is thus not warranted for this purpose. (for solid wood furniture)

Customization Warranty Claims

 Not Applicable on Customization Case Of Frame Dimensions.

Warranty Claims

You can claim repair of the items that come under the warranty as offered by various brands on Pepperfry.com. The warranty is eligible for all types of manufacturing defect in the product. To know the warranty period and warranty terms, please refer to the warranty description on the product page on Febonic.com

What's Covered?

Repair of the item during the warranty period, subject to the review, verification, and confirmation of the manufacturing defect by the Resolution team in consultation with the merchant.

Repair of the item shall happen only at the shipping address provided at the time of purchase.

Repair of the item will be honored only in cases of no alteration or modification in the originally purchased product.

What's Not Covered?

Warranty Exclusions for Furniture within Warranty Period - Vary by Brand and Product. Check individual product details.

For solid wood furniture, natural variations such as grain, texture, or colour, as well as characteristics like joint lines, wood grains, and seasonal splits, are not considered defects and are not covered under warranty.

Normal wear and tear, including gradual deterioration from regular use and minor damage from improper cleaning or impacts, are also excluded from warranty coverage.

Improper installation, assembly, or handling by third parties, as well as issues related to upholstery such as fabric fading, Leather Wrinkling, Stretching, or changes in colour or texture due to natural oils or use or from cleaning, are not covered.

Accidental damages such as impacts, scratches, stains, or spills, and issues arising from floor unevenness or dimensional variations within industry standards, are likewise excluded. Additionally, damages resulting from misuse, improper maintenance, storage, water or moisture exposure, and sunlight discoloration are not covered.

In line with industry standards, furniture dimensions may vary by up to 2 inches, and unevenness of up to 5mm (including gaps) may occur due to floor and surface level differences.

Post-delivery issues such as breakages in glass or mirrors, torn stitching, or marks discovered after proper delivery acknowledgment, fall outside of warranty coverage.

Disclaimer: Febonic reserves the right to reject any warranty service during the warranty term if, in its sole opinion, Febonic finds that the customer has not complied with or adhered to the "User Manual / Instructions" provided at the time of purchase.

Cancellations & Return

Customization Order Cancellation within 24 Hours:

You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of confirmation or before shipping, whichever comes first. A 5% fee will be applied to the refund.

Customization Order Cancellation After 24 Hours:

You may cancel items in your order from the "My Orders" section. Click "Cancel" After 24 hours of confirmation or before shipping, whichever comes first. A 35% fee will be applied to the refund.

 Order Cancellation within 24 Hours:

You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of confirmation or before shipping, whichever comes first. A 5% fee will be applied to the refund.

 Order Cancellation After 24 Hours:

You may cancel items in your order from the "My Orders" section. Click "Cancel" After 24 hours of confirmation or before shipping, whichever comes first. A 15% fee will be applied to the refund.

 Order Cancellation after Shipment or Delivery:

If you cancel your order after shipment or delivery due to unforeseen reasons, a cancellation fee of 25% of the paid value will be applied. This is subject to evaluation by the resolution team.

How to Initiate a Cancellation Request?

1.Go to the My Orders section in your ‘My Account’

2.Click the ‘Cancel Item’ button against the Item you want to cancel.

3.If you checked out as a Guest User (i.e. you have not registered on Febonic.com), please get in touch with our Customer Service team to initiate a cancellation.

4.Please go through our Refund Policy to understand the refund process and timelines.

Returning an Item

Time Frame

You can initiate return of an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery 

What's eligible for Return?

Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (e.g. imbalance, wooden joints opening, etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.

Difference - If the item delivered to you is different (in dimension, shape, or colour) from the item image on our website.

Not Functional - If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (appliances, clocks, lights or bulbs). Please note that only replacements shall be offered.

What's NOT eligible for Return?

Damaged or Missing - For any concerns regarding damage, incomplete products, or missing components, such claims are to be highlighted during the time of delivery or assembly (whichever is applicable). Please understand that once the delivery/assembly is completed, we may not be able to accept return requests.
Installation Issues - Wall mounting installation services are not offered by Febonic.com and therefore, return requests will not be processed.
Relocation - After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly, etc, please note that Febonic will not be responsible for any damage to the product.

How to Initiate a Return Request?

Click Product Images

Go to Contact Page ,To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.

1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.

The image file size should not exceed 5 MB

Write an Email - Care@Febonic.com

Raise A Return Request

Registered Users:

Login to Your Account > Go to the section in ‘My Account’.

Click on ‘Return This Product’ next to the product name that you want to return

Select the ‘Reason’ and upload the supporting images

Write your comments in the dialog box provided and submit the request

Evaluate and Pick-Up

Once we receive the images, Febonic Resolution team will connect with you within 24-48 hr hours.

The return requests are evaluated by the Febonic Resolution team in consultation with the merchant and a technician visit may be scheduled (if required). Please note that the resolution will be provided basis the technician’s evaluation report.

Return pick-up of product will be scheduled basis the evaluation of the technician and your subsequent interaction with our Customer Support representative.

Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.

A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.