Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.
You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, or UPI Account)
If you have availed EMI option - in case of full refund the amount is credited to your original mode of payment. However, in case of partial refunds, the refund is initiated through NEFT transaction to your bank account so that the remaining EMI is not lapsed*.
Any cashback earned on the order prior to the cancellation will be deducted from Febonic credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
*There can be variations depending on the T&Cs of the financial service provider and time at which return is sought.
When My Refund Will Be Processed?
All refunds will be processed within 1 Week after receiving the merchandise back at our warehouse post our quality assurance team will check the same.
How Will I get My Money Back Incase of Return?
1. The refunds can be made in form of a Store Credits, which are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.
2. Prepaid orders will be refunded back directly into your source account and COD orders will be refunded via NEFT transfer ( Please provide the below mentioned account details for the same)
Bank Name:
Beneficiary Name:
Account Number:
IFSC Code:
Branch Name:
Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 10-15 business days. The refund timeline for various modes is provided below.
· Credit Card/Debit Card/Net Banking/UPI Account - 1-2 Business Weeks
· Offline (NEFT) - 2-3 Business Weeks
Business Weeks - 5 working days of business ( Holiday not Included )
Customization Order Cancellation within 24 Hours:
You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of confirmation or before shipping, whichever comes first. A 10% fee will be applied to the refund.
Customization Order Cancellation After 24 Hours:( After Delivery )
You may cancel items in your order from the "My Orders" section. Click "Cancel" After 24 hours of confirmation or before shipping, whichever comes first. A 45% fee will be applied to the refund.
Note- 45% Cost Deduct based On Product Design Service + Material Cost+ Conversion Cost .
Order Cancellation within 24-48 Hours:
You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24-48 hours of confirmation or before shipping, whichever comes first. A 15% fee will be applied to the refund.
Order Cancellation After 24 Hours: ( After Production Completed )
You may cancel items in your order from the "My Orders" section. Click "Cancel" After 24 hours of confirmation or before Production, whichever comes first. A 45% fee will be applied to the refund.
Order Cancellation after Shipment or Delivery:
If you cancel your order after shipment or delivery due to unforeseen reasons, a cancellation fee of 25% of the paid value will be applied. This is subject to evaluation by the resolution team.
Febonic Living does not offer a 100% refund on customized products under any circumstances.
In cases where a customer feels a product does not meet the specific details provided during the customization process, the brand reserves the right to make the final decision regarding the resolution and refund eligibility.
How to Initiate a Cancellation Request?
1.Go to the My Orders section in your ‘My Account’
2.Click the ‘Cancel Item’ button against the Item you want to cancel.
3.If you checked out as a Guest User (i.e. you have not registered on Febonic.com), please get in touch with our Customer Service team to initiate a cancellation.
4.Please go through our Refund Policy to understand the refund process and timelines.
*Please Read The details Carefully * ( T&C Applied )
Standard Order Cancellation within 24 Hours:
You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of confirmation or before shipping, whichever comes first. A 10% fee will be applied to the refund.
Standard Order Cancellation After 24 Hours:
You may cancel items in your order from the "My Orders" section. Click "Cancel" After 24 hours of confirmation or before shipping, whichever comes first. A 15% fee will be applied to the refund.
Order Cancellation within 24 Hours:
You may cancel items in your order from the "My Orders" section. Click "Cancel" within 24 hours of confirmation or before shipping, whichever comes first. A 10% fee will be applied to the refund.
Order Cancellation After 24 Hours:
You may cancel items in your order from the "My Orders" section. Click "Cancel" After 24 hours of confirmation or before shipping, whichever comes first. A 15% fee will be applied to the refund.
Order Cancellation after Shipment or Delivery:
If you cancel your order after shipment or delivery due to unforeseen reasons, a cancellation fee of 25% of the paid value will be applied. This is subject to evaluation by the resolution team.
How to Initiate a Cancellation Request?
1.Go to the My Orders section in your ‘My Account’
2.Click the ‘Cancel Item’ button against the Item you want to cancel.
3.If you checked out as a Guest User (i.e. you have not registered on Febonic.com), please get in touch with our Customer Service team to initiate a cancellation.
4.Please go through our Refund Policy to understand the refund process and timelines.
Warranty
To Active assured 5 Years Service Warranty Give The Product
Feedback first 24-48 hr. from date of delivery. Upload Two Angle Images with your comment so we can check verified customer on portal.
After Verification we will Send Warranty Claim Card.
The warranty is eligible for all types of manufacturing defect in the product. To know the warranty period and warranty terms, please refer to the warranty description on the product page on Febonic.com
Service
You can claim repair of the items that come under the warranty as offered by various Product on Febonic.com.
