We're happy to check your order status. What's your order number? If you don't have that, your name or email address will work too.Track Your Order

Febonic Collection’s products can be purchased through us directly by contacting one of our Sales & Product Specialists. Please email us at Hello@Febonic.com and we will find the closest Representative. You may also call us at 7709100929(India) to speak directly to a Sales & Product Specialist.

Febonic Collection is available through fine Online Store worldwide. Please let us know your location by sending us an email to Info@Febonic.com and we will be glad to provide you information about a near you. You can purchase us directly by contacting one of our Sales & Product Specialists. All pieces are made to order. Please email us at info@Febonic.com and we will find the best available representative.

Once the order has completed production , your pieces will be shipped at the earliest convenience. The delivery times may vary depending on the destination country and the shipping options you choose. You will receive an e-mail confirmation once your order has been shipped with shipping details.

If you wish you can schedule the transport from our facilities to the desired location. If you prefer we can help you through the process and find the best available transport option for you. In this case, we will be delighted to assist you and clarify any question during the transport period. Please make sure that the shipping address is correct, as we're unable to redirect orders once they are on their way to the destination. Although, if you choose to select the transportation company by yourself we don’t take any responsibility for anything related to this matter.

If at any time during your order you would like to know the status, please consult your Sales & Product Specialist and they will provide you with the appropriate information.

Yes, custom or bespoke orders are accepted, however Febonic Collection reserves the right to deny certain customizations. Custom orders may be subject to a customization fee or special pricing based on the extent of the modifications. Customs fees are determined on a case-by-case basis, at which time the Buyer will be notified of any additional fees. Custom pieces are also subject to an extended lead time, based on the extent of the modifications. Custom orders are not returnable under any circumstances. If a custom order is received incorrectly produced (i.e.: wrong finish) Febonic Collection reserves the right to reproduce or repair the current merchandise prior discussing a return. All custom order returns due to production issues will be handled on a case-by-case basis. 

Febonic Collection’s facilities are located in India, a country full of historic marks and the most beautiful landscapes. All of the products are handmade by a team of wise and highly skilled craftsmen.

Production time is between 2 to 3 Days (delivery time is not included).
Exceptionally for the custom products, the lead time is between 10 to 12 Day.

In case of your order is a custom piece once we start production it cannot be altered. For standard pieces, it depends on a case-by-case basis. You should contact Febonic Collection and expose all the details on your request and it will be evaluated.

To purchase Febonic Collection’s products you only can use Wire Transfers. For Wire Transfers your Sales & Product Specialist will provide you with the necessary bank details. 

No, Febonic Collection has no minimum orders.

Yes, your information is only used for our company’s marketing tools.

The Custom order date will be the day Febonic Collection receives your 100% deposit and place the order with our production team. The ship date will be once your order is completed and we Ship the Order.

This all depends on the carrier you choose to use. If you will be using one of our selected carriers, then we will arrange for your items to be insured. Also, our selected carriers will contact you to schedule a delivery date and require a signature upon delivery at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not, you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Febonic Collection and transfer of responsibility in the same way.

Febonic Collection ships worldwide. We sell our pieces all over the world and provide help with the transportation. We work closely with our shipping partners to minimize the potential impact of custom delays on our overseas customers.

We require all of our pieces to be signed for upon delivery. The carrier should correspond with you a delivery appointment so that you will be there to receive.

Our complimentary repairs service will analyse case by case. All claims for freight damage must be made within these 48 hours of receipt. Febonic Collection will not accept any claim on merchandise after this period. Signature of receipt by the Client’s agent or employee constitutes full acceptance of all packages stated on the bill of lading or electronic clipboard in undamaged condition. 

There are 60 month warranties with our products. When issues arise, Febonic Collection reserves the right to determine whether a replacement or repair is most appropriate.

Febonic Collection will provide exact dimensions and/or design drawing for bespoke lighting orders (custom projects), or approve drawings by the company prior to production, ensure scale and fit for the application. Afterwards, we will provide the Client with a written P.O. (purchase order) with complete specifications to initiate production of lighting in a timely manner. During production, Febonic Collection will inform the ultimate client of accurate lead times and status of orders as production proceeds.

All goods are custom made to order specifications. There are no returns or exchanges. If there is an issue with your order and you report this within 48 hours we can work with you to repair or replace your piece, but we do not accept returns or exchanges. The refusal of damaged merchandise in no way relieves the purchaser of responsibility for payment of goods.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.