Fornia Fabric 3 Seater Pull Out Sofa Cum Bed In Lit Grey Colour

Best Seller

BESO COLLECTION

Quick Ship By


Sale price₹ 47,499 Regular price₹ 79,999
Save 41%

Tax included. Shipping calculated at checkout


Valentine's Day Sale!

5 Year Warranty FREE SHIPPING & FREE INSTALLATION *
INDIA 'S NO 1 SOFA ONLINE STORE

NO COST EMI AVAILABLE






In stock

Need Expert Advice?

Buying Guide Book

Visit Our Store

Customer Reviews

Based on 1 review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
100%
(1)
S
Sharathpurna N K
Cheated by Febonic

I had ordered a Sofa-cum-bed in the 2nd week of Nov 2024. Initially the product details were explained to me and a discount with free delivery was offered. I went ahead with the order by making an advance payment through Credit Card.

When the delivery arrived at my home after 1 week, a person from the delivery and the person from porter delivery services who was a driver was sent along. It was around 7PM when i received it at my home. My order was weighing more than 100Kgs and minimum of 3 or 4 members where needed to lift the same 2 floors above as i needed it to be placed there. But the driver who came along was not at all interested and was telling that it was not his job to lift the orders which are delivered.

Then the whole drama began. I was asked to talk to so many people in Febonic who were not only non-responsive but also filthy rude. They started complaining that why there is no Lift at my house, even though I had informed them that mine is individual duplex house. Without seeing my premises, they started to abuse me about less space in the staircase area even after me explaining them about a L-shaped sofa carried in the same space of staircase earlier. They were not at all ready to listen to me and continued the abusive language throughout the call.

I need to mention about this person Mr. Shakti Singh who was coordinating with me during the order. First, he abused me about why I have built my house without a lift, without proper space in staircase area even without having a look at my house. When I asked about why these queries isn’t raised during the time of order, he again blamed me saying that all this is the job of customer, not the vendor. He was not at all ready to listen to a single word which I was trying to explain. This is person is filthy rude, he never listens, he sends one person to deliver and lift more than 100kg order and thinks that we need to inform and take care of all these things even after paying them for the service.

Later when we arrived at an agreement that I will take care of the lifting charges, and the company Febonic will cover half of it. I arranged it the next day where 4 people came and lifted the same order through the same congested staircase area according to the great Mr. Shakti Singh. They all finished the job in less than 15 minutes and never complained about anything.

When I submitted the bills for the same to Febonic for the reimbursement. They were non-responsive, I tried emailing, calling and texting them through different channels which they provided. But till date, they are just passing the buck or pushing the dates. I have lost all hope that they will provide a solution for this or refund to the agreed amount. Instead of that being rude to the customers and abuse is what you need to expect from people like Mr. Shakti Singh.

I felt cheated and never buying or recommending Febonic to anyone again in my life. Horrific experience. Customers, please avoid.